A:- What service can you provide before order?
- About the pre-sale service. We provide you answers of all your questions on our machines, such as technical parameter, price, payment terms, ect. If you wanna visit our factory and check the machines, we also can send you invitation letter and give you our warmest welcome.
B:- Can you finish the machine during the delivery time?
- We will finish the machine in time according to determined lead time.
C:- Can you provide some spare parts?
- Yes, of course. The quick-wear parts are sent to you together with the machine.
D:- What is the after- sale service?
- About the after-sales service. We can send technician to your country to fix the machine.The buyer should bear all the cost including: visa , Roundtrip ticket and suitable accommodation, also buyer should pay the salary 80USD/day.
The warranty is one year. and we will provide the technical support for the whole life. It is free to maintain the machine the first year after buying, including changing the main components. The first year hence, you will pay for our technician $50 per day to maintain the machine. And the components are not free, if you need to get it from us.
E:- Any other service?
- We can manufacture, design, installation and debug various roll forming machines including standard and customized machines.
It is free to assemble machine and train your works, but the buyer should pay for the round-trip airplane ticket, and arrange accommodation during that time.
F:- Can you accept OEM?
- We can accept OEM.
G:- What is the payment term?
- Our payment term is TT, 30%TT as the deposit, before shipping pay the last 70%TT
H:- Any certification:
- Yes, we have CE TUV BV certification.